Shop Policies

PAYMENT


I accept PayPal, Debit and Credit Cards.
Please note: Items will be shipped only after payment has cleared.
If you are having trouble processing your payment, please contact me at info@engraversdungeon.com and I will be happy to help you through the process!


SHIPPING


Please allow us 3-5 days for shipping. For custom orders I will keep you updated throughout the process as to your item's estimated ship date.

All orders are shipped with tracking code and insurance.

The usual delivery time from:
-Spain to USA, Canada, Australia is about 2 weeks,
-Spain to most European countries is about 1 week,
but can sometimes take significantly longer depending on location and customs.

We also have available an Express Shipping (you could have your item in 3-4 days), please contact us at info@engraversdungeon.com for more details and price.

Please note, international buyers are responsible for any customs duties or VAT (Value Added Tax) fees which may arise. Customs duties and VAT fees are wholly separate from shipping costs and cannot be predicted, altered or payed by the seller. Please be aware of your country's tax policies before ordering.


REFUNDS AND EXCHANGES


If you wish to return an item please contact me immediately.

We have a 10 day return policy which begins once the item(s) has(ve) been received by you.
All items are sent out in perfect condition and packed well and must be returned in the same condition. After we receive the item you'll get a full refund.

Custom orders:
There are no refunds on custom pieces, (including the posters with custom message, unless there is our mistake in text).
Please remember, that if you are not satisfied with the item you received, please write to us and we will do our best to find a “win-win” solution as soon as possible.

Refund policy applies to only non-custom made items.


ADDITIONAL INFORMATION
CUSTOM ORDERS:

We do and love to create something just for you!

To request a custom order, you can contact me at info@engraversdungeon.com
I require payment for custom orders before beginning the design phase. I will keep you updated throughout the process as to your item's estimated ship date.